PRIVACY NOTICE

Last updated: 7 October 2026

This privacy notice explains how Ambion Contractors & Firewood Ltd ("we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, purchase or enquire about our products or services, or otherwise interact with us.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHAT INFORMATION DO WE COLLECT?

We may collect personal information that you provide when you contact us, complete an enquiry form, request a quotation, order products or services, or otherwise communicate with us.

This may include:

  • Your name.
  • Email address.
  • Telephone number.
  • Home, business, site or delivery address where relevant.
  • Details of the product, plant hire, construction, rural service, firewood or other service you are interested in.
  • Information about a site, property or project where necessary to provide a quotation or service.
  • Delivery and collection information where relevant.
  • Information contained within your enquiry or other correspondence with us.
  • Information necessary to provide quotations, products and services.
  • Transaction, invoice and payment information where you become a customer.

We only collect information that is reasonably necessary for the purposes for which it is being collected.

2. INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, approximate location and information about how you use the website.

Some technical information may be required for the security and proper operation of the website. Analytics information is only collected using non-essential analytics cookies where you have provided the appropriate consent.

3. HOW DO WE USE YOUR INFORMATION?

We may use personal information to:

  • Respond to enquiries and requests for information.
  • Prepare and provide quotations.
  • Arrange plant hire, construction, agricultural, rural and other services.
  • Process and fulfil orders for firewood and other products.
  • Arrange collections and deliveries where required.
  • Communicate with customers about enquiries, quotations, orders, projects and services.
  • Manage invoices, payments and business administration.
  • Maintain appropriate business and accounting records.
  • Provide customer service and after-sales support.
  • Comply with legal, regulatory, insurance, health and safety and contractual requirements.
  • Maintain the security and proper operation of our website and systems.
  • Understand how visitors use our website and improve it where analytics consent has been provided.
  • Establish, exercise or defend legal rights where necessary.

4. OUR LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide products or services you have requested, fulfil an agreement with you or take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, preparing quotations, operating our business and maintaining customer relationships, provided those interests do not override your rights and freedoms.

Consent: Where you have given us permission to process information for a particular purpose. Where we rely on consent, you may withdraw that consent at any time.

Legal obligation: Where processing is necessary to comply with legal, regulatory, accounting, taxation, health and safety or other statutory requirements.

5. SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our products or services or comply with legal requirements.

These may include:

  • Employees, contractors and authorised personnel involved in providing our services.
  • Suppliers and subcontractors where required to fulfil a project, order or service.
  • Delivery and transport providers where required.
  • Website hosting, maintenance and IT service providers.
  • Email and communication providers.
  • Data storage and backup providers.
  • Payment, banking and accounting providers.
  • Professional advisers such as accountants, insurers or legal advisers.
  • Google Analytics where analytics consent has been provided.
  • Government, regulatory or law enforcement authorities where required by law.

We only share information where there is an appropriate reason to do so and expect organisations processing information on our behalf to protect it appropriately.

6. COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies. Some cookies may be necessary for the website to function correctly and securely.

We use Google Analytics to help us understand how visitors use our website.

Google Analytics is only permitted to store analytics cookies on your device after you have given your consent through our cookie consent system.

You can accept or decline analytics cookies when you first visit the website and can change or withdraw your consent at any time using the Cookie Settings option on the website.

If you withdraw your consent, Google Analytics cookies will no longer be used and existing analytics cookies will be removed. If you subsequently give consent again, Google Analytics will be re-enabled.

Further information is available in our Cookie Policy.

Further information about how Google handles information is available from Google's Privacy Policy.

7. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting, insurance and reporting requirements.

Customer, invoice, transaction and project records may need to be retained for longer periods to comply with taxation, accounting, contractual, insurance or other legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to personal information is limited to those who have a legitimate need to access it. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including:

  • The right to request access to personal information we hold about you.
  • The right to ask for inaccurate or incomplete information to be corrected.
  • The right to request deletion of personal information in certain circumstances.
  • The right to request restriction of processing in certain circumstances.
  • The right to object to certain types of processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to data portability where applicable.

These rights are subject to certain conditions and exemptions under data protection law.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing a request.

11. MARKETING COMMUNICATIONS

Where we send marketing or promotional communications, we will do so in accordance with applicable data protection and electronic marketing requirements.

You can ask us to stop sending marketing communications at any time.

We may continue to send necessary service-related communications concerning enquiries, quotations, orders, projects, invoices or other administrative matters.

12. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy notices before providing personal information.

13. CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page and the date at the top of the notice will be updated.

14. HOW CAN YOU CONTACT US?

If you have questions about this privacy notice, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

Ambion Contractors & Firewood Ltd
Fields Farm
Ambion Lane
Sutton Cheney
Nuneaton
CV13 0AD
United Kingdom

Email: office@ambioncontractors.co.uk
Telephone: 01455 291010

15. MAKING A COMPLAINT

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the Information Commissioner's Office.